Who should I talk to if I feel I have a gaming problem?

Speak directly with our support team via 7dgame live chat or email us at support@7dgame.cam. We will assist you with full confidentiality and without judgment, and help you put the right protections in place.

Responsible Gaming

Responsible Gaming at 7dgame — your safety is our priority

7dgame believes that online gaming should be enjoyable — never a source of stress or problems. We are committed to ensuring the safety and wellbeing of every player.

Safety Tools

Your Gaming Controls are in your hands

7dgame's responsible gaming tools help you play within healthy limits.

Set Deposit Limits

You can set a maximum daily, weekly or monthly deposit amount. Once a limit is set it takes effect immediately, and a waiting period applies before it can be increased.

Time Limits

Set a limit on how long you play each day. When the set time is reached, your session will end automatically, which helps reduce the tendency to play too much.

Self-Exclusion

If you feel you need a break from gaming, you can exclude yourself from the platform for a set period — from seven days up to permanently.

Gaming History Review

View a detailed history of your total deposits, withdrawals and gaming activity. Staying aware of your own behaviour helps you spot problems early.

24/7 Support Team

Our Bangla-speaking support team is available around the clock via live chat. If you have any concerns about gaming, talk to us at any time — no judgment, just support.

Reality Check Reminders

Receive pop-up notifications at set intervals reminding you how long you have been playing and how much you have wagered. It is a simple but effective way to stay aware.

21+

For Adults Only

The minimum age to play at 7dgame is 21. We strictly prohibit registration and gaming by minors. Age verification is mandatory during account verification.

How to Recognise a Problem

Warning Signs of Problem Gaming

Seek help if you notice the following signs

You are spending more than your set budget and placing more bets to chase losses

You are prioritising gaming over family, friends or work

You are spending far more time on gaming than you planned

You are borrowing money or using family funds to cover gaming costs

You feel restless or anxious when you are not playing

You are being dishonest with family or friends about your gaming

You are turning to gaming to escape stress or loneliness

Important: If you notice these signs, stop and contact our support team right away. Asking for help takes courage — it is not a weakness.

Get Support

We are here for you

7dgame Support

Live Chat:
24/7 Bangla-speaking support — talk to us directly from any page on the site.

Email:
[email protected] — we will reply as quickly as possible.

How to Self-Exclude

If you feel you need a break, let our support team know. We will immediately apply a temporary or permanent restriction to your account.

A short break of seven days
A break of one month or three months
A break of six months or one year
Permanent self-exclusion for an indefinite period

During your exclusion you will not receive any promotional communications and opening a new account is strictly prohibited.

Our Commitment

7dgame's Pledge to Responsible Gaming

7dgame firmly believes that online gaming is entertainment — not a way to earn a living or a solution to financial problems. Our platform follows SSL encryption and fair play principles, and our goal is to keep every player's experience safe and healthy.

We know that many players in Bangladesh play on mobile via bKash or Nagad. That is why the deposit limit and time-limit tools are kept easy to use. Even though the minimum deposit is ৳100, no player is encouraged to invest more than they can afford.

Keep gaming fun — take a break instead of placing more bets out of frustration after a loss. Enjoy the pleasure of winning, but never assume a win is guaranteed. A random number generator (RNG) determines the outcome of all games fairly, so no strategy can guarantee a win.

We strictly follow age verification procedures to protect those under 21 from gaming. Any account suspected of belonging to a minor is suspended immediately.

Remember: If gaming stops being fun and starts feeling stressful, that is the signal it is time to take a break. Pay attention to how you are feeling and let us know about any concerns.

Follow the Steps

Simple Steps for Responsible Gaming

Set Your Budget First

Before you start playing, set a weekly or monthly gaming budget for yourself. Losing this amount should have no impact on your daily life.

Add a Deposit Limit to Your Account

Contact the support team and activate an automatic deposit limit on your account — this creates an effective barrier against depositing too much.

Take Regular Breaks

Instead of playing for long stretches, take at least one break every hour. Keep reality check reminders turned on.

Protect Your Winnings

Withdraw a portion of your winnings and save it rather than reinvesting it. Gaming is for enjoyment — not for profit.

Seek Help If You See a Problem

If you notice warning signs, do not wait — contact us via live chat or take a self-exclusion.

Common Questions

Responsible Gaming FAQ

The most frequently asked questions about responsible gaming are answered below.

The minimum age to play at 7dgame is 21. Age is verified at the time of registration, and a national ID or other proof-of-age document may be requested in cases of doubt. No one under 21 can open an account.

To set a deposit limit, contact our support team via 24/7 live chat. Daily, weekly or monthly limits can be applied. Lowering a limit takes effect immediately, but increasing one requires a set waiting period.

Self-exclusion is available for seven days, one month, three months, six months, one year, or permanently. While an exclusion is active, login is completely blocked and no marketing messages will be sent to you.

No. Online gaming is entertainment, and the outcome of every game is determined fairly by a random number generator (RNG). No strategy or method guarantees a win. Only wager money that you can afford to lose without affecting your daily life.

Speak directly with our support team via 7dgame live chat or email us at [email protected]. We will assist you with full confidentiality and without judgment, and help you put the right protections in place.

The minimum deposit at 7dgame across all payment methods (bKash, Nagad, Rocket, Upay) is ৳100. The minimum withdrawal is ৳1,000 and is usually processed within 1 hour.